SHOPPING ONLINE

  1. Browse the products sections and select items you wish to purchase.
  2. Confirm your order by emailing us at kate@lottieandlouis.com.au or by calling us on 03 55681809 at our Port Fairy store or 03 55 626061 at our Warrnambool store.
  3. A Lottie & Louis staff member will contact you to confirm your order and discuss your payment via credit card or direct debit.  We will also discuss delivery options at this time.

PAYMENT METHODS

Lottie & Louis accepts most credit cards. We also offer direct debit facilities.

POSTAGE

  • Orders less than $50 = $10.00 postage and handling
  • Orders $50 - $100 = $12.50 postage and handling
  • Orders $100 - $300 = $15.00 postage and handling
  • Orders $300 - $500 + = $20.00 postage and handling
  • Please notify Lottie & Louis if you would like to add $2.75 for registered post.

  • Lottie & Louis accepts no resposiblity for lost or damaged stock in transit.   

DELIVERY

Australia Post or courier for larger items.

DELIVERY TIME

Orders will be dispatched within 2 days of payment.

EXCHANGE AND REFUND POLICY

If you are not happy with your purchase from Lottie & Louis, please email or call us and we can arrange a full refund with proof of purchase or for an exchange without proof of purchase.  All items must be returned within 7 days of receiving goods. All return postage costs are the customers responsibility unless stock is faulty.

All returned stock must returned in perfect condition.

PERSONALISED ITEMS

If your purchase is personalized there is no return unless item is faulty.

GIFT WRAPPING

Please let us know if you would like your item beautifully gift wrapped at no extra cost.

PRIVACY POLICY

We respect your privacy and keep your personal details completely confidential and will not disclose any information to another party.

CURRENCY

All prices include GST and are in Australian dollars.